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Frequently Asked Questions

General​

What is a residential proxy?​

A residential proxy is an IP address assigned by an Internet Service Provider (ISP) to a real residential device. Unlike datacenter proxies, residential IPs appear as genuine home users, making them ideal for accessing websites that block datacenter traffic.

What can I use WeProxies for?​

WeProxies is designed for legitimate business use cases:

  • ✅ Web scraping and data collection
  • ✅ Price monitoring and comparison
  • ✅ Ad verification
  • ✅ SEO monitoring
  • ✅ Market research
  • ✅ Brand protection
  • ✅ Social media management

What is NOT allowed?​

Please review our Terms of Service. Generally prohibited:

  • ❌ Illegal activities
  • ❌ Spam or phishing
  • ❌ Copyright infringement
  • ❌ Harassment or abuse
  • ❌ Bypassing paywalls
  • ❌ Account fraud

Proxy Configuration​

What protocols are supported?​

WeProxies supports:

  • HTTP - Standard web traffic
  • HTTPS - Encrypted web traffic (tunneled through HTTP CONNECT)

What is the proxy endpoint?​

Host: proxy.weproxies.com
Port: 1080

How do I target a specific country?​

Add the country code to your username:

username-country-US:password

See Country Targeting for full details.

How do I maintain the same IP across requests?​

Use sticky sessions by adding a session ID to your username:

username-session-mysession123:password

The same IP will be used for all requests with that session ID (up to 10 minutes of inactivity).

How long do sticky sessions last?​

Sticky sessions remain active for up to 10 minutes of inactivity. Each request resets the timer.

Can I use both country targeting and sticky sessions?​

Yes! Combine parameters:

username-country-US-session-abc123:password

Billing & Pricing​

What payment methods do you accept?​

  • Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
  • Cryptocurrency (BTC, ETH, USDT, and others)
  • Bank transfer (for enterprise customers)

What's the difference between subscriptions and pay-as-you-go?​

FeatureSubscriptionPay-as-you-go
BillingMonthly recurringOne-time purchase
Price per GBLowerHigher
Traffic expiryMonthly (50% rollover)Never expires
Best forConsistent usageVariable usage

Does unused traffic roll over?​

Subscriptions: Yes, up to 50% of unused monthly traffic rolls over to the next month.

Pay-as-you-go: Traffic never expires.

Can I get a refund?​

  • Unused balance: Refundable within 30 days
  • Unused traffic: Refundable within 7 days
  • Partially used traffic: Non-refundable

Contact support for refund requests.

Is there a free trial?​

Contact our sales team to discuss trial options for business and enterprise plans.

Technical Issues​

Why am I getting 407 Proxy Authentication Required?​

This means your credentials are incorrect. Check:

  1. Username is correct (case-sensitive)
  2. Password is correct
  3. Special characters are URL-encoded

Why is my connection timing out?​

Possible causes:

  1. Firewall blocking outbound connections to port 1080
  2. Network issues
  3. Temporary service disruption

Try:

  • Check firewall rules
  • Test from a different network
  • Check our status page

Why am I getting a different country than requested?​

  1. Verify country code is correct (ISO 3166-1 alpha-2)
  2. Some small countries may have limited IP availability
  3. Check username format: username-country-XX

Why does my sticky session IP keep changing?​

Sticky sessions expire after 10 minutes of inactivity. If you need longer persistence:

  1. Make periodic keep-alive requests
  2. Use a consistent session ID format
  3. Note: residential IPs may become unavailable

How do I check if the proxy is working?​

curl -x "http://username:password@proxy.weproxies.com:1080" https://api.ipify.org

This should return an IP address different from your real IP.

Account & Security​

How do I change my password?​

  1. Go to Dashboard → Settings → Security
  2. Click Change Password
  3. Enter current and new password

How do I regenerate proxy credentials?​

  1. Go to Dashboard → Proxies
  2. Select the subscription
  3. Click Regenerate Password

Note: This immediately invalidates the old password.

Is my data secure?​

Yes:

  • All API traffic is encrypted (HTTPS)
  • We don't log proxy request content
  • Credentials are encrypted at rest
  • PCI-compliant payment processing

Can I have multiple users on one account?​

Enterprise plans support team access. Contact sales for details.

Usage & Limits​

Are there request limits?​

There are no hard request limits. Usage is based on bandwidth (GB transferred).

Are there concurrent connection limits?​

Subscription plans include unlimited concurrent connections. Pay-as-you-go may have reasonable limits to prevent abuse.

What counts as usage?​

  • ✅ Data transferred (request + response)
  • ❌ Failed connection attempts
  • ❌ Authentication failures

Can I use the same credentials on multiple servers?​

Yes, credentials can be used from any IP address or server.

Support​

How do I contact support?​

What are support hours?​

24/7 for critical issues. Standard support during business hours (9 AM - 6 PM EST).

Where can I check service status?​

Visit status.weproxies.com for real-time status and incident history.